Track your order

Every order gets two emails from us.

1. Order confirmation

Sent within a few minutes of you ordering. It confirms what you bought, the size and colorway, and the address it is going to. If anything on it is wrong, reply to it straight away — we can still change things before the order is fulfilled.

2. Shipping confirmation

Sent when your parcel leaves the warehouse, usually 1–2 business days after you order. This one carries your tracking number and a tracking link. Tracking can take 2–4 days to start showing movement after that email arrives, which is normal and does not mean anything has gone wrong.

How long it should take

Estimated delivery is 8–16 business days from dispatch. That is an estimate rather than a guarantee — customs and carrier handoffs are the usual reason a parcel sits still for a few days.

If you cannot find either email

Check your spam and promotions folders first, then email support@kaldova.com with the name and address you ordered under. We will find the order and send the tracking details again.

If it has been longer than 16 business days

Email support@kaldova.com. Include your order number and we will chase the carrier for you.