Shipping policy

We currently ship to the United States.

Order processing

Orders are processed within 1 to 2 business days of being placed. Orders placed on a weekend or a public holiday are processed on the next business day.

Delivery times

Estimated delivery is 8 to 16 business days from dispatch.

This is an estimate and not a guarantee. Carrier delays, customs processing and peak periods can extend it. If you are ordering ahead of a specific date or occasion, please allow additional time - and bear in mind the bar itself works on a 4 to 8 week timeline once it reaches you. We cannot guarantee arrival by any particular date.

Shipping cost

Shipping is free on every order, with no minimum and no threshold. There are no additional shipping charges at checkout.

Tracking

You will receive a tracking number by email once your order is dispatched. Tracking information can take a few days to begin updating after dispatch, which is normal and does not mean anything is wrong.

Packaging and privacy

Every order ships in a plain mailer with no branding and no product description on the outside. Your card statement will show KALDOVA and nothing else.

Duties and taxes

Any import duties, taxes or customs charges that may apply are the responsibility of the recipient.

Storing the bar when it arrives

Keep it dry until you start using it, and on a draining dish once you do. A bar left sitting in water softens and you will lose a week of it.

Incorrect delivery addresses

Please check your delivery address carefully before completing your order. We cannot change an address once an order has entered fulfilment, and we are not responsible for orders delivered to an address that was entered incorrectly at checkout. Orders returned to us as undeliverable or refused are handled under our refund policy.

Delayed or missing orders

If your tracking has not updated for 10 business days, or your order has not arrived within 25 business days of dispatch, email support@kaldova.com with your order number. We will investigate with the carrier and put it right.

Contact

Any question about shipping or the status of an order: support@kaldova.com